An unknown number has just called you. Your instinct tells you something is not right. Perhaps the caller was insistent, perhaps they hung up before you could answer, or perhaps the number showed a suspicious origin. What should you do? Here is a practical step-by-step guide on how to react appropriately to a suspicious phone call in France.
Step 1: Do not call back immediately
The first thing to do — or rather not to do — is to call back immediately without taking the time to check the number first. This is exactly what scammers hope for. Take the time to check first. Even if the number appears local or ordinary, caution is warranted.
Step 2: Check the number on TelCheck
Enter the number on TelCheck to instantly get a reputation score from 1 to 9, the category declared by other users, the number of reports received, and comments left by people who received the same call. If the score is high (6 to 9) or if the comments mention a scam, do not call back.
Step 3: Report the number
Whether you have been the victim of a scam or simply want to warn other people, report the number. You can do so directly on TelCheck, but also on Signal Conso (signalconso.gouv.fr). If you have suffered financial harm, file a complaint with the police or gendarmerie.
Step 4: Protect yourself in future
To reduce the number of suspicious calls you receive, register your number on Bloctel (bloctel.gouv.fr), the register for opposition to telephone canvassing. This free registration is mandatory for commercial canvassers and significantly reduces unsolicited calls.