Numbers reported as: Telemarketing
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What is telemarketing calling?
Telemarketing involves contacting people by phone to offer them goods or services. While this practice is legal under certain conditions, it is heavily regulated in France. Companies must respect the Bloctel do-not-call list and not call people registered on it. Abusive telemarketing is one of the main sources of consumer complaints in France.
Regulations in France
In France, telephone canvassing is governed by the Consumer Act (loi Hamon) of March 17, 2014 and reinforced by law n° 2020-901 of July 24, 2020. Since March 1, 2023, telephone canvassing is prohibited Monday to Friday before 8am and after 8pm, Saturday before 9am and after 7pm, and all day on Sundays and public holidays. Violations can be reported to the DGCCRF (France's consumer protection agency).
What should you do if you receive this type of call?
- Never call back an unknown number that hung up without leaving a message.
- Never give out your bank details, social security number, or password over the phone.
- If in doubt, hang up and call the official organization directly through its known number.
- Report the number on TelCheck to protect other users.
- Register on Bloctel (bloctel.gouv.fr) to limit commercial telemarketing calls.
- If you are a victim of fraud, file a complaint with the Police or Gendarmerie.
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